Formularz zwrotu Dyrektywa 2023/2673 - moduł PrestaShop

The module supports language versions, currencies, multistore, and combinations.
The module works with versions 1.6 - 1.7, 8, and PrestaShop 9.
We're here to help if you encounter any issues. The purchase includes 12 months of free support.

What is EU Directive 2023/2673?

EU Directive 2023/2673 changes the rules for withdrawing from distance contracts. The main goal of the new regulations is to ensure that returning a product is just as simple as buying it online.

The new regulations require online stores to implement an electronic return form available directly within the store's interface. Existing solutions based solely on email or a PDF document will no longer be sufficient.

Key features of the PrestaShop return form module

Online return form compliant with Directive 2023/2673

Customers can submit a withdrawal from the contract directly from the online store. The form is available online and operates in line with the requirements of the new EU regulations.

Automatic return request confirmation

After submitting the form, the customer receives an automatic confirmation of the return request, meeting the communication requirements set out in the directive.

Integration with the PrestaShop customer account

Returns can be submitted directly from the customer's order history, simplifying the entire process and improving the store's UX.

Partial order return support

The module allows customers to return selected products from an order, in line with the new contract withdrawal rules.

Ready for audits and legal requirements

The solution helps reduce the risk of penalties and issues arising from the lack of a mandatory online returns system.

Why implement a PrestaShop returns module now?

The new regulations will take effect from 19 June 2026 and will cover practically all online stores selling to consumers in the European Union.

Implementing the module in advance allows you to:

• prepare your store for the legal changes,
• avoid costly last-minute modifications,
• improve the customer shopping experience,
• increase trust in your store,
• streamline returns and complaints handling,
• automate the contract withdrawal process.

What does Directive 2023/2673 change for online stores?

The new regulations introduce an obligation to provide customers with a simple way to cancel an order online. The return process must not be more complicated than the purchase itself.

Among other things, this means:

• a mandatory online contract withdrawal form,
• an easily accessible return button,
• no need to send an email,
• automatic confirmation of the request,
• a transparent returns process in the online store.

The directive covers both physical products and digital services or online subscriptions.

PrestaShop return form - benefits for the store and customers

A well-designed returns process affects not only legal compliance but also conversion rates and customer trust.

Customers are more willing to buy from stores that offer a simple and transparent returns system. Automating the process also reduces the number of customer service messages and speeds up request handling.

The PrestaShop return form module helps create a modern, legally compliant returns handling system for e-commerce.

Who is the return form module for?

The module has been designed for stores running on the PrestaShop platform that sell products or services to individual customers within the European Union.

It works well for stores in:

• B2C,
• dropshipping,
• fashion,
• electronics,
• beauty,
• home & garden,
• marketplace,
• digital sales.

PrestaShop compatibility

The module supports the most popular PrestaShop versions and is designed for quick installation without any need to modify the store's core.

FAQ - Return Form Directive 2023/2673 PrestaShop

Will a PDF form still be sufficient?

No. The directive requires providing an electronic contract withdrawal feature directly within the store's interface.

When will the new regulations take effect?

The new regulations will take effect from 19 June 2026.

Does the module send a return request confirmation?

Yes, the customer receives an automatic confirmation once the return form has been submitted.

Can a customer return only part of an order?

Yes, the module supports partial contract withdrawal.

Is the module compliant with the requirements of EU Directive 2023/2673?

The module has been designed with the new obligations regarding returns and contract withdrawal in e-commerce in mind.

Ensure your PrestaShop store complies with EU Directive 2023/2673

Implement a modern online return form and prepare your store for the changes in EU e-commerce and contract withdrawal regulations. With this PrestaShop module, you'll automate returns handling and provide your customers with a convenient online product return process.